Frequently Asked Questions
Everything you need to know about your Club L London experience.
How long does shipping take and what are the costs?
We offer various shipping options including Standard and Next Day Delivery. Shipping times vary by location, typically ranging from 1-3 working days within the UK and 5-10 working days for international orders.
What is your return policy for evening wear?
We accept returns within 14 days of receipt, provided the items are unworn, have all tags attached, and the hygiene seal remains intact on applicable garments.
How do I know which size to order?
Each product page features a detailed size guide. Our garments are designed to be true to size, but we recommend checking your measurements against our chart for the perfect contoured fit.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay to make your shopping experience seamless.
Are your items restocked once they sell out?
Many of our popular styles are restocked. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted as soon as your size is available again.